Refund Policy

Effective Date: April 14, 2025

At Shino IPTV, we strive to provide a reliable and satisfying experience to all our customers. Please read our Refund Policy carefully to understand your rights and obligations when purchasing our IPTV services.

1. No Refunds on Digital Products

All IPTV subscriptions and digital services sold on https://www.shinoiptv.co/ are considered **non-refundable** once the service has been activated or delivered. This is due to the nature of digital content which cannot be returned or exchanged once accessed.

2. Trial Period

To ensure customer satisfaction, we may offer a **trial period** or a **short-term plan**. We highly recommend trying our service before committing to a long-term subscription.

3. Refund Eligibility

Refunds will only be considered in the following rare circumstances:

• The service has not been activated or delivered within 48 hours of purchase
• Technical issues that cannot be resolved by our support team within 72 hours
• Duplicate payment made by mistake

In such cases, customers must provide valid proof and reach out to us within 3 days of the transaction.

4. No Refunds for Customer Device or Network Issues

We are not responsible for issues caused by poor internet connection, unsupported devices, or customer misconfiguration. Please ensure that your device is compatible and your internet speed meets our minimum requirements.

5. How to Request a Refund

If you believe you are eligible for a refund based on the conditions above, please contact us via email with the following information:

• Full Name
• Email used during purchase
• Payment confirmation or invoice
• Reason for refund request

Email: shinoiptv.co@gmail.com

6. Contact Us

For any questions regarding this Refund Policy, feel free to contact our support team:
Email: shinoiptv.co@gmail.com
Website: https://www.shinoiptv.co/